ANC: care and innovation in every pharmacy — winners of the Ukrainian Business Award 2025

One of the largest pharmacy chains in Ukraine, ANC, has been following its main mission for a quarter of a century: caring for the health of every client. Founded in Zaporizhia in 2000, the company quickly expanded first to neighboring regions, and later to the entire country. Today, the company has almost 8,000 employees and more than 1,500 pharmacies in 190 cities of Ukraine.

The company’s strategy since its foundation has focused on combining high quality service with affordable prices. Since 2013, the chain has begun to transform pharmaceutical retail in Ukraine by introducing omnichannel service, which is why online orders account for 30% of all sales in the company today. The company currently operates integrated digital services, including chatbots, a website, and a mobile application.

Also, the ANC Pharmacy Network is constantly investing in innovations: PharmBot robotic systems have been installed in pharmacies, which significantly reduce customer service time and facilitate the work of pharmacists and pharmacy machines for convenient self-receipt of online orders.

The company’s constant improvement of the comfort of interaction for the consumer and the quality of service for the consumer has yielded results: in April 2025, the market share was 19%, which made the ANC Pharmacy Network the leader of the pharmaceutical market. At the same time, the network prefers not to open the maximum number of points, but to effectively place each one. A conscious approach to development confirms the high profitability of each pharmacy.

The high reputation and recognition of the network is evidenced by numerous awards: over the past years, the ANC Pharmacy Network has become a two-time winner of the “Choice of the Country” award in the “Pharmacy of the Year” nomination, a three-time winner of the “Choice of the Year” festival-competition, received the Big Trade-Marketing Award for the all-Ukrainian campaign “United by Care”, topped the “Industry Leader” rating from the Delo.ua information portal and became the best pharmacy according to the Ukrainian Business Award.

As of 2025, more than 20 million customers have chosen ANC, which is a great source of pride for the company and an incentive to develop further, providing high-quality pharmacology to customers in all corners of Ukraine. In particular, ANC became one of the first companies to resume its work in de-occupied Kherson. In May 2025, the 20th pharmacy of the network opened in the city after reconstruction.

Along with commercial achievements, ANC is actively engaged in charity. Since the beginning of the full-scale war, the company has transferred more than 120 million UAH to the needs of the Armed Forces of Ukraine and the population affected by the fighting, continues to take care of mobilized workers and supports hospitals and clinics in front-line areas. In addition, the company actively cooperates with the funds “Return Alive”, United24, the Foundation “Serhiy Prytula Foundation” and others.

The development strategy of ANC is formed from the company’s mission – to provide affordable and high-quality medicines, as well as innovative services for comfortable health care. ANC believes that the real competitive advantage is technology, empathy and team responsibility. The company continues to develop, invest in digitalization, expand the network and support the country in difficult times. Its goals are to make pharmaceutical retail as comfortable, inclusive, and efficient as possible, to provide customers with a modern shopping experience, and to provide the country with a reliable partner in the healthcare sector.